The lax service from Site5 began when the original Site5 was sold to a larger business. We had thought that eventually everything would settle down after the new service teams learned their way around. But this did not happen.
Part of the problem may also be that our website UVP is small with very low traffic? A large website like Flickr or the New York Times with a gazillion hits a day likely receives prompt attention from their server host. (Well, Flickr and NYT probably run their own servers, but the point is still well made.)
I will keep you all fully informed about the move to a new server farm. I'll be making a backup for storage on my laptop, so I do not expect to lose anything. I expect there will be a day, maybe more, of downtime. Then there will be a wait while the new server IPs associated with our domain name percolate through the DNS name servers across the web. Details on all this will be reported as I learn them from the new hosting service.
- Find new hosting service
- Schedule transition to new server
- Downtime during move
- Wait for DNS updates
- Back in business
Edit 5 Apr 2017 9:18 EDT: small change in terminology. service provider --> hosting service